Privacy policy

Last updated 12 October 2026.

Who is responsible

Echolab · BE1015443114
Moorselbaan 82 7, 9300 Aalst, Belgium
info@echolab.be

What Cue processes

We process your email address and account identifier to sign you in; scripts and sessions you send to Studio; device connection names, access credentials and playback settings; and subscription identifiers and purchase status to provide Cue Pro. Apple handles payment details. We do not receive your card number.

Scripts kept only on a device stay there unless you import, send or synchronise them. Nearby exchanges playback and scripts directly between connected devices. QR scanning uses the camera to read a code; Cue does not upload camera images.

Why we use it

Account access, script storage, synchronisation and subscription verification are needed to provide the service you request. We process security and operational records to protect accounts and keep the service working. We may retain records where required for legal obligations. Cue has no advertising SDK or cross-app advertising tracking. RevenueCat provides subscription reporting linked to the Cue account identifier.

Services we use

Cloudflare hosts Studio, the API and script database. Supabase provides account authentication. Resend sends email codes. RevenueCat validates purchases and provides subscription reporting. Apple processes App Store purchases and billing. Your email address is sent to Supabase and Resend; RevenueCat receives a Cue account identifier, not your script text. Cloudflare processes requests and IP addresses for delivery and security.

The script database and Supabase project are configured in the EU. Some providers may process operational data outside the EEA, using the applicable contractual safeguards described in their data processing terms. We do not claim that every processing operation stays in Belgium or the EU.

Retention and deletion

Cloud scripts and sessions remain while you keep them in your account. Cancelling Cue Pro does not delete your work. You can export cloud scripts and sessions in Account. To delete the account, use Account → Delete account and confirm with a new email code. Cloud access is disabled and live script/session data removed when confirmation succeeds. Deletion of the authentication and subscription customer records is retried if a provider is temporarily unavailable.

Device copies remain until removed on that device or the app data is erased. Email delivery, operational records and residual provider backups follow the providers’ retention schedules; legal records may be retained where required. Residual backups are not used to reactivate a deleted account. Contact support if you need help completing a deletion request.

Storage on your device

Cue keeps sign-in credentials and a bounded subscription verification cache in its own Apple Keychain. Studio uses browser storage for your sign-in session. Essential storage supports sign-in and preferences; no advertising cookies are used.

Your choices and rights

You can contact us to request access, correction, deletion, restriction or portability of your personal data, or to object where the applicable law permits. You may complain to the Belgian Data Protection Authority. We do not use automated decisions producing legal or similarly significant effects.

Deleting Cue does not cancel an Apple subscription. Manage billing through Apple subscription settings.