Cue support

Contact info@echolab.be. Include your device model, app version and a description of the problem. Do not send passwords, email codes, payment card details or scripts that are not needed for support.

Connect your Studio

Sign in to Cue and Studio with the same email address. Use Account → Refresh if the subscription status has not updated. Nearby controls are separate from Studio synchronisation.

Subscriptions

In Cue, use Account → Restore purchases for a purchase made with your current Apple account. Manage or cancel renewals in Apple subscription settings.

Account and data

Use Account → Export cloud data to save your scripts and sessions. Use Account → Delete account and confirm with a new email code to request deletion. Deleting an account does not cancel an Apple subscription. Device copies must be removed on the devices where they are stored. If you cannot sign in, contact us for help.